Legal notice

HER NEXT

LEGAL NOTICE

Last Updated: 11 August 2026

Welcome to Her Next.

This Legal Notice governs your use of the Her Next website, including all content, products, services, features and functionality made available through the website.

By accessing, browsing or purchasing from this website, you acknowledge that you have read and understood this Legal Notice and agree to comply with the terms set out below, together with our other applicable website policies.

Her Next operates in accordance with applicable South African law, including the Consumer Protection Act 68 of 2008 (“CPA”), the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”), and other legislation applicable to our business and online transactions.

Nothing in this Legal Notice is intended to exclude, restrict or waive any consumer right, warranty, remedy or protection that cannot lawfully be excluded under South African law.

1. ABOUT HER NEXT

Business Name: Her Next
Customer Service Email: hernextza@gmail.com

Her Next is an online retail business offering products to customers in South Africa.

Product availability, pricing, specifications and other information displayed on the website may be updated from time to time.

2. USE OF THIS WEBSITE

You may use the Her Next website for lawful purposes only.

You agree not to:

  • use the website for any unlawful purpose;

  • attempt to gain unauthorised access to the website or its systems;

  • interfere with the operation or security of the website;

  • introduce malicious software, viruses or other harmful material;

  • use automated systems to scrape, copy or collect website information without permission;

  • reproduce or commercially exploit Her Next content without permission;

  • impersonate another person or entity;

  • provide false, misleading or fraudulent information;

  • interfere with another customer's use of the website; or

  • engage in conduct that may damage Her Next, its customers, systems or reputation.

Her Next reserves the right to restrict, suspend or terminate access to the website where reasonably necessary, subject to applicable law.

3. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, specifications, measurements, colours and other information displayed on our website are accurate and up to date.

However, minor differences may occur due to:

  • lighting used when photographing products;

  • screen and device settings;

  • manufacturing variations;

  • colour reproduction;

  • measurement tolerances; or

  • other factors outside our reasonable control.

Such minor variations will not necessarily constitute a defect where the product remains materially consistent with its description.

Nothing in this section limits a consumer's rights where goods are materially different from their description or otherwise fail to comply with applicable South African law.

4. PRICING AND AVAILABILITY

Her Next makes reasonable efforts to ensure that product prices and availability displayed on the website are accurate.

We reserve the right to correct genuine pricing, description or availability errors.

If an obvious error occurs in the price or description of a product, Her Next may take reasonable steps to correct the error in accordance with applicable law.

We do not guarantee that every product displayed on the website will remain available at all times.

5. ORDERS AND ACCEPTANCE

Submitting an order through the website constitutes an offer to purchase the selected product or products.

An order is subject to successful payment, product availability and confirmation of the transaction.

Her Next may contact you where additional information is reasonably required to process an order.

Where applicable law permits cancellation or correction of an order due to an obvious error, fraud or other legitimate circumstance, Her Next reserves the right to take appropriate action.

Nothing in this section limits any statutory consumer rights relating to electronic transactions or completed sales.

6. ELECTRONIC COMMUNICATIONS

When you use the Her Next website, place an order or communicate with us electronically, you consent to receiving electronic communications relating to your transaction and, where applicable, your account or enquiries.

Electronic communications may include:

  • order confirmations;

  • payment confirmations;

  • shipping notifications;

  • delivery updates;

  • customer-service communications;

  • transactional notices; and

  • other communications reasonably necessary to administer your purchase.

Electronic records may be retained in accordance with applicable law.

ECTA provides the legal framework for electronic communications and transactions in South Africa.

7. CONSUMER RIGHTS

Her Next respects the rights afforded to consumers under South African law.

Nothing contained in this Legal Notice, our Returns Policy, Shipping Policy, Terms and Conditions or any other website communication is intended to:

  • waive a statutory consumer right;

  • exclude a mandatory statutory warranty;

  • prevent a consumer from exercising a lawful remedy;

  • mislead a consumer about their legal rights; or

  • contract out of a legal requirement where such exclusion is prohibited.

Where applicable legislation provides a consumer with a right or remedy that conflicts with a provision of this Legal Notice, the applicable legislation will prevail.

The CPA specifically establishes national standards relating to consumer protection and consumer information.

8. RETURNS AND REFUNDS

Returns, refunds and exchanges are governed by our Returns, Refunds & Exchanges Policy, which forms part of the terms applicable to purchases made through the Her Next website.

Our Returns Policy does not override any mandatory rights provided to consumers by South African law.

For return or refund enquiries, please contact:

hernextza@gmail.com

9. SHIPPING AND DELIVERY

Delivery of Her Next products is governed by our Shipping & Delivery Policy.

Our current estimated delivery period is 8–11 business days via Aramex door-to-door delivery, subject to the terms and limitations described in our Shipping & Delivery Policy.

Delivery estimates are not intended to remove any statutory consumer rights relating to delivery.

10. INTELLECTUAL PROPERTY

Unless otherwise stated, all content appearing on the Her Next website is owned by or licensed to Her Next.

This includes, without limitation:

  • the Her Next name and branding;

  • logos;

  • product photographs;

  • product descriptions;

  • graphics;

  • website designs;

  • page layouts;

  • written content;

  • marketing materials;

  • slogans;

  • videos;

  • icons; and

  • other original website materials.

You may not reproduce, copy, modify, distribute, publish, sell, licence or commercially exploit Her Next intellectual property without our prior written permission, except where permitted by law.

Unauthorised use of our intellectual property may result in appropriate legal action.

11. CUSTOMER-SUBMITTED CONTENT

If you voluntarily submit reviews, photographs, testimonials, comments or other content to Her Next, you confirm that:

  • you have the right to submit the content;

  • the content does not unlawfully infringe another person's rights;

  • the content is not fraudulent or deliberately misleading; and

  • the content does not contain unlawful, abusive or harmful material.

By submitting content to Her Next for publication, you grant us a non-exclusive, royalty-free licence to use, reproduce, display and publish that content for legitimate business and marketing purposes, subject to applicable law.

You remain responsible for content you submit.

Her Next reserves the right to remove content that is unlawful, misleading, offensive, fraudulent or otherwise inappropriate.

12. THIRD-PARTY SERVICES

Her Next may use third-party service providers to operate aspects of the business, including:

  • payment processors;

  • courier companies;

  • hosting providers;

  • Shopify;

  • email service providers;

  • analytics providers; and

  • other technology or business-service providers.

Where third parties are involved in providing a service, their own terms and policies may also apply.

Her Next does not guarantee the uninterrupted operation of third-party systems.

13. THIRD-PARTY LINKS

The Her Next website may contain links to third-party websites or services.

These links are provided for convenience and do not necessarily mean that Her Next endorses or controls the third-party website.

Her Next is not responsible for the content, availability, security, privacy practices or policies of third-party websites.

Customers should review the applicable terms and privacy policies of third-party websites before using them.

14. WEBSITE AVAILABILITY

We aim to keep the Her Next website available and functioning properly.

However, we do not guarantee that the website will always be:

  • available;

  • uninterrupted;

  • error-free;

  • secure from every possible threat; or

  • free from technical defects.

The website may occasionally be unavailable due to:

  • maintenance;

  • software updates;

  • hosting issues;

  • technical failures;

  • cyber incidents;

  • telecommunications problems;

  • power outages;

  • third-party service interruptions; or

  • circumstances beyond our reasonable control.

Her Next will take reasonable steps to restore normal website functionality where reasonably possible.

15. CYBERSECURITY

We take reasonable steps to protect our website and customer information.

However, no online system can be guaranteed to be completely secure.

Customers should take reasonable precautions when using the internet, including maintaining appropriate device security and keeping passwords and account information confidential.

Her Next will not knowingly request sensitive payment information through unsecured or inappropriate communication channels.

16. LIMITATION OF LIABILITY

To the maximum extent permitted by South African law, Her Next will not be liable for loss or damage arising directly from:

  • misuse of the website;

  • unauthorised access caused by the customer's failure to protect their account or device;

  • reliance on information that was clearly provided by a third party;

  • temporary website interruptions;

  • third-party service interruptions;

  • events outside Her Next's reasonable control; or

  • unlawful conduct by third parties.

However, nothing in this Legal Notice excludes or limits liability where such exclusion or limitation is prohibited by South African law.

In particular, nothing in this section limits a consumer's statutory rights in respect of defective goods, unfair business practices, consumer transactions or any other mandatory protection.

17. NO UNLAWFUL EXCLUSION OF WARRANTIES

To the extent permitted by law, Her Next does not provide warranties beyond those expressly stated or legally required.

However, any statutory warranty, guarantee or consumer protection that applies to products purchased from Her Next remains unaffected.

A customer will not lose a statutory right merely because a product is described as discounted, promotional, clearance or sale stock.

18. FORCE MAJEURE

Her Next will not be responsible for delays or failure to perform an obligation where the relevant circumstances are genuinely beyond our reasonable control and could not reasonably have been prevented or avoided.

Examples may include:

  • natural disasters;

  • severe weather;

  • flooding;

  • fire;

  • civil unrest;

  • war;

  • strikes;

  • government restrictions;

  • major infrastructure failures;

  • widespread courier disruptions;

  • telecommunications failures; or

  • other unforeseen events beyond our reasonable control.

Where reasonably possible, Her Next will take reasonable steps to minimise the effects of such circumstances.

This provision does not remove any statutory rights that cannot lawfully be excluded.

19. PRIVACY AND PERSONAL INFORMATION

Her Next may collect and process personal information in connection with website use, orders, payments, deliveries, customer support and other legitimate business activities.

Personal information will be handled in accordance with applicable South African privacy legislation and Her Next's Privacy Policy.

Customers should review our Privacy Policy for information about how personal information is collected, used, stored and protected.

20. FRAUD AND ABUSE

Her Next takes fraudulent transactions and abuse of the website seriously.

We reserve the right, subject to applicable law, to investigate transactions that we reasonably suspect may involve:

  • payment fraud;

  • stolen payment credentials;

  • identity fraud;

  • false information;

  • fraudulent chargebacks;

  • repeated abuse of returns or refunds;

  • manipulation of promotional offers; or

  • other unlawful activity.

Where appropriate, we may provide relevant information to payment providers, financial institutions, law-enforcement authorities or other authorised parties.

21. CHANGES TO THIS LEGAL NOTICE

Her Next may update this Legal Notice from time to time to reflect:

  • changes to our business;

  • changes to our website;

  • changes to our products or services;

  • technological developments; or

  • changes in applicable legislation.

The updated version will be published on this website with the applicable effective date.

22. GOVERNING LAW

This Legal Notice and the use of the Her Next website are governed by the laws of the Republic of South Africa, subject to any mandatory rights or protections available to consumers under applicable law.

Nothing in this clause prevents a consumer from exercising a statutory right or remedy available under South African legislation.

23. SEVERABILITY

If any provision of this Legal Notice is found to be unlawful, invalid or unenforceable, that provision will be interpreted or modified to the extent necessary to make it lawful where possible.

If it cannot be made lawful, the affected provision will be severed to the extent required, without affecting the validity of the remaining provisions.

24. ENTIRE LEGAL NOTICE

This Legal Notice should be read together with the other policies published by Her Next, including where applicable:

  • Terms & Conditions;

  • Returns, Refunds & Exchanges Policy;

  • Shipping & Delivery Policy;

  • Privacy Policy; and

  • any other policies displayed on the Her Next website.

These policies are intended to operate together and should not be interpreted as removing any mandatory statutory consumer protection.

25. CONTACT HER NEXT

For legal, website or customer-service enquiries, please contact:

Her Next
Email: hernextza@gmail.com

We aim to respond to customer enquiries within a reasonable period.

HER NEXT

Empowering Her Next Move.